Delete Your Account

You can delete your Solar Rx account and the data stored in it at any time. There are two ways to do it, and you do not need to reinstall anything either way.

Delete it yourself in the app

• Sign in to Solar Rx.
• Open the Account page (menu > Account).
• Scroll to the Danger Zone section.
• Choose Delete Account and confirm.

Request deletion without signing in

If you cannot sign in, or you would rather we handle it for you, email service@solarrx.net from the email address on your account with the subject "Delete my account". Tell us if you only want specific data removed, such as a single site or a client record, and we will do exactly that. We verify the request comes from the account owner and complete verified requests within 30 days.

What gets deleted

• Your account and profile, including your name, email address, and account type
• Your saved sites and systems, including addresses, equipment details, and notes
• Production readings, charts, and performance alerts
• Site visit requests and support tickets linked to your account
• Team invitations and team links you created

What we may keep

• Order and payment records, which we must keep for tax, accounting, and fraud-prevention purposes
• Messages you have sent us, such as inquiries and deletion requests, kept as a record of the request
• Anonymized or aggregate statistics that no longer identify you
• Backup copies, which are overwritten within a limited period

Content you already shared

A report or PDF you already sent to someone else stays with that person, and we cannot recall it. And if you were a team member working inside someone else's account, the records you created there belong to that account and are deleted when that account asks us to.

Contact us

Questions about deleting your data: service@solarrx.net.