Privacy Policy

Solar Rx ("we", "us") provides a solar production estimation and performance tracking app for homeowners and solar professionals. This policy explains what we collect, how we use it, who we share it with, and the choices you have. It applies to the Solar Rx app and to solarrxprotool.com.

Information you give us

• Account details: your name, email address, and the password or sign-in method you use. Passwords are managed by our hosting platform and are never visible to us.
• Account type: Homeowner or Solar Professional, and the name you give your account.
• Team details: the email addresses of employees or team members you invite to work inside your account. Tell them you are sharing their email with us before you invite them.
• Site and client records: the property address, optional client name, email, phone number, and any notes you save about a site.
• System details: panel count, wattage and brand, inverter type and model, system size and age, roof tilt, panel direction, panel-by-panel shading, location (ZIP code, city and state, street address), and contract production figures you enter.
• Performance data: the production readings you log or import, including dates and weather notes.
• Links you add: addresses of external monitoring platforms you connect to a system.
• Messages you send us: contact, quote, support, service request and advertising inquiry forms, including the name, company, email, phone number, and details you provide in them.

Payment information

Purchases (extra audit reports) are processed by our payments provider, Base44 Payments, which is powered by Wix. Your card and billing details are entered on the provider's checkout page and are not stored by Solar Rx. We receive confirmation of the order, which includes the product, amount, currency, order number, and the email address used at checkout.

Information collected automatically

When you use the app we collect technical and usage information: device and browser type, IP address, the pages and features you use, session activity, error and performance logs, and the date and time of your activity. We use this to keep the app secure, fix problems, and understand which parts of the product are useful.

Location and environmental data

Solar Rx does not access your device's GPS. We use the location you type (ZIP code, city and state, or street address), convert it into coordinates, and retrieve weather, air quality, and pollen data for that area from third-party data services so we can estimate production for that location. The location is stored with the system record and is visible to you and to your team members.

AI processing

System details you enter are sent to AI services to generate the written summary and recommendations in your report. We do not use your data to train our own models.

Sponsored placements in the app

Solar Rx includes a small number of clearly labeled sponsored placements sold to third-party advertisers. These placements are not personalized to you and we do not share your identity, contact details, or system data with advertisers. We may report aggregate counts, such as how many times a placement was viewed, to an advertiser. If you click a sponsored link you leave Solar Rx and the advertiser's own privacy policy applies.

How we use information

• Produce estimates, audits, reports, and PDF exports
• Save and display your sites, systems, and production readings
• Compare logged production against estimates and generate underperformance alerts
• Send service emails, such as production reminders, weekly summaries, and replies to your inquiries
• Process report purchases and confirm your order
• Protect the app, prevent abuse, and diagnose technical problems
• Understand how the app is used so we can improve it
• Meet our legal, tax, and accounting obligations

Who we share information with

• Service providers that run parts of the product: our hosting and database platform, our payments provider, our email delivery provider, AI services that draft report summaries, and location, weather, and geocoding data services.
• People you choose to share with: team members you invite see the records held in your account, and a report you send by email is delivered to the recipient you name.
• Legal requirements: when we are required to by law, subpoena, or a valid request from authorities, or to protect the rights, safety, and property of Solar Rx, our users, or the public.
• A change of ownership: if the business is sold or merged, information may transfer as part of that transaction.

We do not sell your personal information.

Cookies and local storage

We use browser storage to keep you signed in, remember your display preference, remember which prompts you have dismissed, and measure basic app usage. You can block cookies in your browser, but parts of the app may then stop working.

How long we keep information

We keep your information while your account is active and for as long as needed to provide the service. When you delete your account, most records are removed. Order and payment records, and messages you have sent us, may be kept as required for tax, accounting, dispute resolution, and legal purposes, and copies in our backups may persist for a limited period before they are overwritten.

Security

We protect information with encrypted connections, access controls, and per-account record rules so that records are visible only to the account that created them and to that account's administrator and team. No online service can promise perfect security, so please use a strong, unique password.

Your choices and rights

• Correct or update your site, system, and production data at any time in the app.
• Download your reports as PDF files.
• Delete your account and its records — see Delete Your Account.
• Ask us for a copy of, or the deletion of, your personal information by emailing service@solarrx.net.

Depending on where you live, you may have additional rights to know what personal information is collected, to access it, to correct it, to delete it, to receive a portable copy, and not to be discriminated against for exercising those rights. We will respond to verified requests within the time required by applicable law.

Children

Solar Rx is not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided us with information, contact us and we will delete it.

Third-party links

The app can link to external monitoring platforms and to sponsored advertiser pages. We do not control those sites and are not responsible for their content or privacy practices.

Changes to this policy

We may update this policy as the app changes. If a change is significant, we will announce it in the app or by email, and the date at the top of this page will always show the latest version.

Contact us

Questions about privacy or your information: service@solarrx.net.